Global Supplier Manual





STANLEY® Engineered Fastening Supplier Manual

Table of Contents

Company Background………………………………………...... Page 4


Globalization at STANLEY® Engineered Fastening

Supplier Manual………………………………………....... Page 5

General Requirements

Quality Requirements……………………………………………… Page 7

Quality Policy


Purpose and Goal

Supplier Quality Objectives

Supplier Management Philosophy

Supplier Responsibility…………………………………………. Page 8


Quality Planning


Measurement and Test Equipment

Part and Process Validation and Capability Studies

Production Part Approval Process (PAPP)

Notification of Changes

Material Packaging

Supplier Reliability

Inspection and Sampling Methods

Non-Conformance Requests

Six Sigma…………………………………………………………… Page 11

Nonconformance & Corrective Action …………………….. Page 12

Nonconforming Materials

Corrective Actions


Approval of Suppliers and Materials..……………………….. Page 13

Approved Suppliers

Approved Materials




Purchasing Information…………………………………………. Page 14

Sourcing Expectations

Request for Quotations

Certificate of Origin




Sales to Third Party


Supplier Performance ………………………………………….. Page 19

Key Performance Indicators

World Class Supply Base

Supplier Status………………………………………………….. Page 20

Preferred Suppliers

Supplier Strategic Status

Supplier Development…………………………………………. Page 21

New Product Development & Innovation …………………. Page 21

Inventory ………………………………………………………… Page 22

Supplier Managed Inventory

Consignment Stock

Packaging, Labeling, Shipping………………………………… Page 23

International Shipping Documentation……………………….. Page 23

Environmental, Health and Safety…………………………… Page 24

Compliance with Law…………………………………………… Page 24

Terms & Definitions…………………………………………….. Page 25




STANLEY® Engineered Fastening is a platform within the Industrial Division of

Stanley Black & Decker, Inc. STANLEY® Engineered Fastening includes legacy

businesses known as Emhart Teknologies, Infastech, Fastener Innovation

Technologies, Spiralock®, STANLEY® Assembly Technologies, and all known brands

associated with those formal legal entities who will be referred in this document

as STANLEY® Engineered Fastening.


STANLEY® Engineered Fastening, a wholly owned subsidiary of Stanley Black & Decker,

is a leading supplier of specialty fasteners and fastening systems worldwide, serving

customers with a vast array of custom-designed parts, equipment, and assembly

technology in the Industrial, Aerospace, and Automotive Industries. Most automobiles

produced in Western Europe, Asia, and North America are built with STANLEY®

Engineered Fastening Products, Systems, and Equipment.

STANLEY® Engineered Fastening products also are vital in such major industries as

aerospace, appliance, computer, HVAC, construction, marine, defense, electronics,

communications, medical, and recreation equipment. Among the thousands of global

customers, the company lists Maytag, United Technologies, Hitachi, General Electric,

Apple, Bayliner, and Stanley Black & Decker, the parent company of STANLEY®

Engineered Fastening.

Each of our manufacturing locations operate within recognized quality systems

consistent to ISO9000, AS9100, VDA 6, or TS16949. There are many similarities

between these systems, with a few items that differentiate each, specifically attuned to

our customers’ expectations. Within the next few years, all of our production sites

supporting the automotive industry will be certified to meet the TS16949 quality





Globalization at STANLEY® Engineered Fastening

As a recognized industry leader in the development, production, and supply of fasteners

and fastening systems technology, STANLEY® Engineered Fastening will achieve sales

growth through the penetration of existing and emerging markets with breakthrough

technology and extensive customer partnerships on a worldwide basis.

Our leadership position is supported by a flexible cross-functional global organization

that responds quickly to customer and market requirements and one that successfully

leverages our manufacturing, distribution, and supply chain superiority.

STANLEY® Engineered Fastening recognizes its supply base as an extension of its

business and the need for consistent material supplies on a global basis. Our global

supplier network will help create value in the supply chain through continuous

improvement, innovation, efficiency, and the flexibility to deliver in support of the needs of

our customers.

Supplier Manual

The purpose of this Manual is to inform suppliers of the methodologies used by

STANLEY® Engineered Fastening to ensure that all members of its supply chain meet its

requirements and expectations. The guidelines set forth in this Manual applies to all

products, services, and materials purchased by STANLEY® Engineered Fastening. Any

references to decisions or determinations to be made by STANLEY® Engineered

Fastening herein shall be understood to mean decisions or determinations made by

STANLEY® Engineered Fastening in its sole discretion. Notwithstanding the foregoing or

anything else contained in this Manual, except as set forth below in this paragraph with

respect to the section titled – “Compliance with Law”, the legal relationship between

STANLEY® Engineered Fastening and the supplier will be defined solely by the

provisions, terms, and conditions set forth and/or referenced in its purchase order or

other supply agreement entered into between STANLEY® Engineered Fastening and the

supplier. Without limiting the generality of the foregoing, this Manual shall not be

deemed to create any legal obligation or liability of STANLEY® Engineered Fastening or

to constitute any representation, warranty, or agreement by STANLEY® Engineered

Fastening. Compliance with the section titled – (Compliance with law), of this Manual

shall be required of all suppliers and shall be legally enforceable by STANLEY®

Engineered Fastening for all and any suppliers that enter into a supply arrangement

with STANLEY® Engineered Fastening shall be deemed to have agreed to such

provisions. Neither compliance by the supplier with any other guidelines of this Manual,

nor the acceptance or approval by STANLEY® Engineered Fastening of the supplier’s

products, services, or materials, will relieve the supplier of any of the terms or conditions

set forth in the applicable purchase order or supply agreement.

This Global Supplier Manual has been developed to create a favorable business

environment for both STANLEY® Engineered Fastening and its suppliers that strive for

customer satisfaction in an environment that supports continuously improving costs,

quality, deliveries, efficiencies, productivity, and ultimately profits.




The value of the supply chain is fully recognized within STANLEY® Engineered Fastening.

Continuous improvement can only be accomplished through effective communication,

documentation of quality expectations, and successful implementation of supporting

action plans that support long-term customer loyalty and satisfaction.

If after reviewing this manual you have any questions or comments, please contact the

appropriate Purchasing/Sourcing Representative.

General Requirements

Rights of STANLEY® Engineered Fastening

STANLEY® Engineered Fastening reserves the right to examine all supplier’s

documentation, as referred to in this manual and in relation to other requirements of

STANLEY® Engineered Fastening such as ISO 9001:2008, ISO TS 16949, and GMMOG.

The supplier agrees to permit STANLEY® Engineered Fastening and its customers (if

required) access to all parts of the business premises, including test laboratories,

warehouses, and other areas of interest and to allow them to view relevant documents.

The supplier also guarantees this for their sub-suppliers. STANLEY® Engineered Fastening

accepts any reasonable restrictions imposed by the supplier deemed as necessary to

safeguard the supplier's business secrets.


Suppliers and Sub-Contractors shall protect as a trade secret all commercial and

technical information not publicly available which becomes known to them through the

business relationship. Information may not be disclosed to third parties or made

accessible in any other way. The duplication of any documents that may have been

provided is permissible only within the framework of commercial requirements and

the terms of copyright. Failure to comply with the above may result in Legal Action being





Quality Requirements
















STANLEY® Engineered Fastening is committed to serving the needs of our customers by

supplying the highest quality products and support services in the world. To do this we must

continually strive to improve our product quality while providing value to our customers.

Realizing that communication and cooperation are key elements to maintaining high-

quality standards, this manual has been developed to be used as a guide for aiding

suppliers in understanding the quality requirements that are expected when supplying

products and services to STANLEY® Engineered Fastening.

The guidance provided by this manual applies to all purchased components and

materials used by STANLEY® Engineered Fastening facilities. However, if the

requirements of this manual conflict with terms and conditions or specific requirements

incorporated into the purchase order, the requirements of the purchase order shall be final.

Questions concerning this manual as it relates to quality should be directed to the

STANLEY® Engineered Fastening SQA & Supplier Development, who will act as the

primary contact between suppliers and other functions within STANLEY® Engineered


Purpose and Goal

As a supplier to STANLEY® Engineered Fastening, your understanding and compliance

with the requirements stated in this manual is an important building block toward

achieving our quality commitment to our customers. Continued growth in our current

markets and entrenchments in new markets worldwide requires that we not only meet

our customers’ needs and requirements, but exceed those needs while adding value

through enhanced products and services.




Supplier Quality Objectives

The company’s supplier quality objectives exist to ensure that our quality requirements

are accurately specified and communicated. Specifically, we:

• Expect 100% conformance to all quality requirements

• Strive to ensure that our quality and reliability levels are maintained on a

continuous basis

• Strive to eliminate the need for incoming inspection through supplier certification

Supplier Management Philosophy

Quality, Innovation, and Customer Satisfaction are the most important drivers of our

business and thus conformance to the requirements of our customers is inherent in our

processes and procedures. It is the philosophy of STANLEY® Engineered Fastening to

exceed customer expectations wherever possible. Our approach is to consider suppliers

as an extension of our own operations. Underlying this relationship is a mutual

commitment to assure that quality, cost, and delivery requirements are completely

defined and agreed upon before delivery begins.

STANLEY® Engineered Fastening expects suppliers to maintain a documented quality

program to ensure consistency and compliance to our requirements as well as practicing

continuous improvement initiatives. STANLEY® Engineered Fastening expects suppliers

to be committed to introduce and maintain a quality management system that satisfies

the requirements contained in ISO/TS 16949. Certification to ISO/TS16949 is desired

but not mandatory, unless otherwise required by the customer. Suppliers’ Quality

Management systems certified to DIN EN ISO 9001: 2008 or VDA 6, AS9100 can be the

basis for this.

ISO 9001:2008 is the minimum requirement of suppliers to STANLEY® Engineered

Fastening. Where suppliers to STANLEY® Engineered Fastening are trading companies,

STANLEY® Engineered Fastening requires proof of certification of the manufacturers

Quality Management system.

In the spirit of partnership, STANLEY® Engineered Fastening SQA & Supplier

Development provides support to our suppliers for the development of the Quality

Management system where needed.

Supplier Responsibility


The supplier shall clearly document their quality system. Personnel who are performing

quality functions shall have well-defined training, responsibility, authority, and

organizational freedom to identify, evaluate, and solve problems that affect quality.

Quality Planning

The supplier shall review all requirements specified on the STANLEY® Engineered

Fastening purchase order, engineering drawing, and relevant specifications and

documents during the earliest practical phase to assure that compliance can be attained.

The supplier is expected to identify and provide for the controls, processes, test

equipment, fixtures tooling, and skills required to ensure consistency in product quality.




STANLEY® Engineered Fastening expects its suppliers to be committed to a quality

assurance program consisting of quality at source:

• Defect Prevention

• Problem Solving

• Corrective Action


For each STANLEY® Engineered Fastening part number, the supplier shall maintain a file

consisting of the following items:

• Purchase Order

• Inspection Reports, PAPPs, Test Data

• Part drawing to the correct engineering change level

• All specifications and documents referenced on the part drawing, purchase order,

and this manual

• Any deviation requests authorized by STANLEY® Engineered Fastening.

Supplier must retain documents for a minimum of 7 years or for a period relevant to the

application. Any variance from this policy needs to be issued in writing at the local level.

NOTE: The Supplier must have a system to ensure that STANLEY® Engineered

Fastening Document Control is issued with all up issued drawings and specifications

where the supplier has Design Authority.

Measurement and Test Equipment

Measurement and test equipment used in the manufacture and/or inspection of

STANLEY® Engineered Fastening products will be calibrated to measurement standards

that are traceable to the appropriate National Standards of the country of manufacture.

Equipment will be calibrated at intervals necessary to ensure accuracy.

Part and Process Validation and Capability Studies

Dimensional First Piece Inspections will be performed on parts produced for STANLEY®

Engineered Fastening. The purpose is to determine prior to delivery that the parts meet

the drawing requirements and that methodologies are compatible.

Parts and processes will be validated by using the Production Part Approval Process

(PPAP) as well as any customer-specific requirements or established documentation.

The PPAP level required will be dependent upon the criticality of the end use. Suppliers

will be notified of the PPAP level required through the initial Purchase Order.

First piece samples shall be representative of that produced from production tooling and

workmanship that can be expected on future shipments.

If nonconformances are found, the nonconformance is to be noted on the report, and

only STANLEY® Engineered Fastening will make a determination of the disposition.

An IMDS submission must be made for all parts manufactured for STANLEY® Engineered

Fastening at PPAP submission stage. In addition, reporting of additional information as

per the current governmental requirements and/or restrictions (Example- Mineral

Content) is required.




Suppliers must ensure that they and/or their sub-contractors are in compliance to, or

have improvement plans in place for compliance to, the industry standards CQI-9, CQI-

11, & CQI12 for Heat Treatment and Coating Processes respectively.

Production Part Approval Process (PAPP)

Depending upon the level of submission requested, the activities, retentions, and

document submittal will vary. Please refer to the Production Part Approval Process

(PPAP) manual which is available from AIAG (Automotive Industries Action Group).

After a part is validated for production, a first piece inspection will be performed when:

• The processing method is changed

• Raw material changed

• Sub-suppliers changed

• Manufacturing location changed

• New tools/cavities needed for injection molds

• Drawing tolerance is changed

• Tooling is moved from one facility to another

Notification of Changes

The supplier is responsible for notifying STANLEY® Engineered Fastening SQA &

Supplier Development of any changes affecting product quality, performance, reliability,

packaging, delivery, or workmanship. No revisions to design, materials, tooling, or

processes are acceptable without prior approval from STANLEY® Engineered Fastening.

Material Packaging

If packaging is not specified, the supplier will ensure that good commercial packaging

techniques are followed. Improper packaging or lack of proper identification will be cause

for rejection of material when received.

Supplier Reliability

STANLEY® Engineered Fastening operates on the premise that the supplier has

inspected and removed all defective parts from the shipment. A single defect found in

the batch will be cause for rejection of the entire batch without further inspection.

STANLEY® Engineered Fastening will not be liable for product not meeting required

specifications. Product will only be accepted upon STANLEY® Engineered Fastening’s

customer acceptance.

A shipment received by STANLEY® Engineered Fastening may prove to be defective at a

later point in the distribution cycle. The supplier is liable for parts throughout STANLEY®

Engineered Fastening’s receiving, storage, and customer locations, and the end user,

except for deterioration due to exceeding shelf life or improper handling.

Inspection and Sampling Methods

STANLEY® Engineered Fastening employs a variety of inspection methods. These

include sampling inspection. Inspection and sampling methods are determined primarily

from historical data. Complexity of the component produced and the criticality of the

product's end use are two of the criteria which determine the extent of the inspections


Non-Conformance Requests




STANLEY® Engineered Fastening requires its suppliers to manufacture or supply all parts

to print. Should the need arise to deviate from the drawing, a request must be made to

STANLEY® Engineered Fastening receiving location Quality Department for a temporary

deviation to allow non-conforming product to be shipped.

The request will be evaluated by STANLEY® Engineered Fastening’s Quality, Engineering,

and Supply Chain Departments. The request must be supported by full details of the

deviation from specification and an appropriate Improvement Plan (See Appendix for

example of STANLEY® Engineered Fastening Improvement plan).

STANLEY® Engineered Fastening will make every reasonable effort to grant such “one

time” requests but is under no obligation for approval.

Six Sigma

Six Sigma is a data-driven methodology for reducing waste, increasing customer

satisfaction, and improving processes, with a focus on the highest possible quality and

maximum financial benefit. To achieve this, it follows the four core stages of Measure,

Analyze, Improve, and Control, utilizing many traditional and modern problem-solving

tools and techniques.

STANLEY® Engineered Fastening endeavors to perform at Six Sigma levels. This cannot

be accomplished without Six Sigma performance and ambition from its suppliers.

Suppliers are encouraged and expected to embrace the Six Sigma principles and

philosophy as a means to controlling their costs and improving their performance in the

supply chain. To adopt and benefit from the methodology will require an “open book”

approach of cost transparency in order to identify areas of waste in a process and

eliminate them.

STANLEY® Engineered Fastening is willing to provide training for suppliers in the Six

Sigma methodologies. These suppliers must demonstrate the will to embrace Six Sigma

principles and have the resources and management support to commit to identified

worthwhile opportunities. The projects identified will be supplier-led with STANLEY®

Engineered Fastening monitoring and providing any additional support it determines to

be necessary during the process. Cost savings identified and achieved from the projects

to be initially shared between STANLEY® Engineered Fastening and the supplier as


Suppliers trained in Six Sigma shall further benefit by applying the tools and principles of

the Six Sigma program to other areas of their business.

% PPM Sigma

Good Levels

80.000% 200,000.00 2.34

85.000% 150,000.00 2.54

90.000% 100,000.00 2.78

93.300% 67,000.00 3

95.000% 50,000.00 3.14

97.700% 23,000.00 3.5

99.000% 10,000.00 3.83




99.379% 6,210.00 4

99.976% 240.00 5

99.990% 100.00 5.22

99.999% 10.00 5.77

100.000% 3.40 6

*with 1.5 Sigma shift.

Defects per Million (PPM) is defined as:

• A key six sigma metric

• A corporate standard for counting defects

• A means of quantifying the impact of our improvements

• Is equal to the number of defects observed per 1 million opportunities

• Magnifies the urgency of problems

PPM = Defects/Opportunities * 1000000

Defects are defined as: Any deviation from the requirements provided by STANLEY®

Engineered Fastening such as but not limited to:

• Any variation in a product or service that fails to meet expected results

• Anything that causes a person or product to deviate from the normal process

(sorting/rework/expediting etc.)

Nonconformance & Corrective Action

Nonconforming Material

All parts and materials received from suppliers are expected to be free of defects, with a

target to achieve Zero PPM.

As determined by STANLEY® Engineered Fastening, any nonconforming material or

parts received will be rejected and returned for a full credit or refund. All risk of loss due

to nonconformance will be with the supplier. Such loss shall include, but not be limited

to, transportation, packing/unpacking, sorting, and administrative fees.

Corrective Action

Suppliers will be notified of any materials or parts received that are found to be nonconforming.

STANLEY® Engineered Fastening will issue a notice of nonconformance to

document the occurrence and will also issue a corrective action request as it determines

to be necessary. The supplier shall immediately advise on containment and corrective

action. Any corrective action notices will be closely monitored and reviewed to ensure

compliance. Suppliers that generate multiple corrective action notices shall risk loss of

business. Further details on nonconformance and corrective action reporting can be

found on the SupplyNET web site.





Timeliness is critical. All material and/or product defects identified shall require prompt

attention by the supplier to achieve resolution.

Approval of Suppliers and Materials

Approved Suppliers

All suppliers to STANLEY® Engineered Fastening are required to operate a formal

documented quality system. The goal is for this system to be in compliance with

TS16949 or recognized equivalent through third party accreditation.

Any potential new supplier will be required to complete the STANLEY® Engineered

Fastening Supplier Profile document located on the SupplyNET web site. The supplier

may then be subject to a formal supplier appraisal that will be based on the requirements

and elements of TS16949. In conducting this appraisal, STANLEY® Engineered

Fastening will be looking to assess the capability and potential of a supplier to meet its

current and future requirements.

In satisfying a formal supplier appraisal, a supplier will be required to complete the

following qualification process:

• Supply of initial material, product, or service supported by level 3 Production Part

Approval Process (PPAP) documentation in line with TS16949 requirements and

detailed on the SupplyNET web site. Including any customer-specific requirements on

documentation, testing, samples, validations, etc.

• Supply of two further acceptable batches but without the need for PPAP


Upon each delivery, a supplier will be expected to satisfy all aspects of STANLEY®

Engineered Fastening’s purchase order and specification. Failure to satisfy any stage of

the requirements will require that stage to be repeated.

Successful supply in accordance with the requirements will result in the addition of that

supplier to the STANLEY® Engineered Fastening Global Register of Approved Suppliers.

Once approved, a supplier can commence the process of gaining approval for other

items. Approved Suppliers also obtain the credentials required to supply any STANLEY®

Engineered Fastening location, as determined by STANLEY® Engineered Fastening.

To retain qualification as an Approved Supplier, maintenance of original quality

approvals through third party audits is required. Non-supply for a period of two years or

prolonged unacceptable performance will result in the removal of a supplier from the

Global Register of Approved Suppliers.

Approved Materials




In order for a supplier to build up consistent business with STANLEY® Engineered

Fastening, it will be necessary for that supplier to gain approval for individual materials,

products, or services.

Once approved at one location, that material, product, or service will generally qualify as

approved for other STANLEY® Engineered Fastening locations, subject to local facility


To qualify a new material, product, or service, a supplier is required to go through the

following approval process:

• Supply of the new material, product, or service supported by level 3 PPAP

documentation in line with TS16949 requirements and detailed on the STANLEY®

Engineered Fastening SupplyNET web site. Including any customer-specific

requirements on documentation, testing, samples, validations, etc. Suppliers with

TS16949 accreditation will submit level 3 PPAP documentation unless authorized in

writing by STANLEY® Engineered Fastening.

• Supply of two further batches, but without the need for PPAP documentation.

Completing a second and third batch will enable the supplier to reaffirm their process

and for STANLEY® Engineered Fastening to build confidence in a consistent future


Upon each delivery, a supplier will be expected to satisfy all aspects of STANLEY®

Engineered Fastening’s purchase order and specification. Failure to satisfy all

requirements at any approval stage will require that stage to be repeated.

STANLEY® Engineered Fastening operates on a dock-to-stock basis and holds it

suppliers responsible for the quality of its materials, products, and services supplied.

Upon approval there will be no Incoming Material/Goods Inwards inspection apart from

that of periodic audits.

In accordance with TS16949, any changes in the supplier’s production process, raw

materials, or manufacturing location will require the resubmission of a PPAP. This will not

affect the approval status of that material, product, or service provided the PPAP is

submitted and approved in writing by STANLEY® Engineered Fastening prior to the

implementation of the change and any shipment of the new material, product, or service.

All STANLEY® Engineered Fastening locations will have access to the individual approval

details for a material, product, or service including supplier PPAP submissions and any

feedback from STANLEY® Engineered Fastening. Successful approval of a material,

product, or service will result in it being added to the “scope” of that supplier on the

Global Register of Approved Suppliers.

STANLEY® Engineered Fastening (or its designated agent) reserves the right to inspect

and/or test a material or product at the supplier’s site prior to dispatch to any of our units.

Purchasing Information

STANLEY® Engineered Fastening realizes that only by developing partnerships with our

suppliers will we be able to achieve the goal of exceeding the expectations of our

internal / external customers and grow our businesses together. In an effort to establish




a basis for these partnerships STANLEY® Engineered Fastening has established the

following requirements:

Sourcing Expectations

STANLEY® Engineered Fastening will expect the following from its suppliers:

• Commitment to support STANLEY® Engineered Fastening’ Quality Policy.

• Commitment to attain STANLEY® Engineered Fastening’ Supplier Performance

Objectives/Key Performance Indicators (KPIs).

• Commitment to continuous improvement.

• Minimum certification to ISO9001:2008 leading to compliance with TS16949.

• Zero-defect policy.

• Timely and effective corrective action in the event of nonconformance.

• Collaboration with business, technical, and manufacturing personnel.

• Advanced communication of production and shipping concerns.

• Financial stability and sound management.

• Innovator of products, processes, technologies, and systems.

• Commitment to be “best-in-class,” “best-cost” producer.

• Commitment to supplier-managed inventory programs.

• Willingness to participate in consignment programs.

• Communication technologies enabled via EDI and/or the Internet.

• Conformance to all policies and procedures contained in this Global Supplier Manual.

• Acceptance and adherence to the terms and conditions of our purchase orders and

any other supply agreements

• Confidentiality relative to products, processes, drawings, data, and communications

shared between STANLEY® Engineered Fastening and its suppliers including,

but not limited to, all materials / technologies / designs, whether or not they are

considered intellectual property.

Suppliers to STANLEY® Engineered Fastening can expect the following:

• Planning and scheduling forecasts to be provided as agreed upon.

• Open lines of communications and timely response with STANLEY® Engineered

Fastening personnel.

• Access to STANLEY® Engineered Fastening supplier web site (SupplyNET).

• Agreed upon performance and quality expectations.

• Payment in accordance with agreed-upon terms.

• Six Sigma training, support, and mentoring where shared benefits exist.

• Performance appraisal against STANLEY® Engineered Fastening objectives/KPIs.

• Joint participation on productivity and cost-reduction programs, with agreed upon

shared benefit.

• Potential for early supplier involvement with new product development and innovation.

• Long-term mutually beneficial relationships.

Request for Quotations

To remain competitive in our increasingly fast paced industry we must respond to

customer inquiries in an ever shorter time frame. Our customers demand a competitive

and timely response. To support these customer requirements we are issuing Request

for Quotations (RFQ) with 24-hour lead times. The ability to process quotation packages

accurately and return them within 24-hours is becoming more and more vital. Those

suppliers unable to consistently meet this 24-hour submission requirement on Request

for Quotations disadvantage STANLEY® Engineered Fastening, our customers, and




themselves. Suppliers must quote us at their lowest possible margin at the outset or risk

wasting an opportunity -following up to revise quotes costs all parties valuable time.

It is important that you, the Supplier, complete all of the fields on the STANLEY®

Engineered Fastening Request for Quotation form. The amount of time spent following

up incomplete quotes far exceeds the amount of time needed to complete it properly the

first time. Insufficient information will cause a delay in the quoting process and may

result in the suppliers not being selected for new business orders to supply product. We

prefer that you submit your quotes using the STANLEY® Engineered Fastening Format

and make sure to include the following:

• Request for Quote Number (R.F.Q. No.)

• Part Number

• Part Description

• Estimated Annual Usage (E.A.U.)

• Economical Manufacture Quantity (Minimum Order Quantity)

• Release Quantity

• Weight per 1,000 pieces

• PPAP Sample Lead Time

• First Production Batch Lead Time

• Box Quantity

• Cost per 1,000 pieces

• Inco terms

• Country of Origin (where parts are manufactured)

• Deviations from Print Specifications (if applicable)

• Committed PPM Level

Insufficient information can result in a response to be considered invalid and considered

as a “No Quote”.

Certificate of Origin

Upon importing or exporting goods, government customs require information on the

goods that are crossing their borders. Two key pieces of that information are Country of

Origin (COO) and Harmonized Tariff Schedule Code (HTS Code). COO and HTS Codes

are specific by part.

In order to comply with U.S., Canadian and Mexican Customs requirements, a signed

COO certificate verifying COO and HTS codes for all parts supplied must be submitted

to benefit from the preferential duty treatment offered under the NAFTA program.

Eligibility must be substantiated annually. STANLEY® Engineered Fastening also requires

a Certificate of Origin for each new item that is supplied within the current year with the

initial order. If the merchandise you supply to STANLEY® Engineered Fastening is

manufactured outside a NAFTA country (US, Canada, or

Mexico), a COO certificate is still required. COO and HTS code information is essential

for customs compliance, whether or not the goods qualify for NAFTA preferential


Please make certain all fields of the certificate are completed. The certificate of origin is

invalid if the HTS code classification number, producer, net cost, or COO Fields are left

blank. The certificate is invalid by missing signature, page numbers, or tax identification

numbers as well.




HTS codes can vary in length from 6 to10 digits dependent upon different countries'

classifications; STANLEY® Engineered Fastening requires that you supply the first 6 digits

to the US form.  If STANLEY® Engineered Fastening exports your product or procures it

directly into a country other than the US, we may request the 7, 8, 9 & 10th digits

dependent on the countries we are selling the product in (The first 6 digits are

harmonized). This request will come in a separate communication. We may challenge

your classification. After discussion with both parties we will agree on a classification to

be put on the certificate.

If a supplier does not make the finished product and changes its supplier resulting in a

change to country of origin, a new certificate must be issued. If you are a distributor and

buy product from many different sources, you must supply a Certificate of Origin for each

lot in the shipment, that would allow us to cross borders at the correct duty rate. If you

are awarded new parts, a Certificate of Origin will be required with the initial orders.

Certificates of Origin are a requirement of doing business with STANLEY

Engineered Fastening.

We require information on all products that STANLEY® Engineered Fastening has and is

purchasing from your company. Without this information STANLEY® Engineered

Fastening incurs unnecessary duties/taxes and consequently can not supply your goods

competitively to our customers.


STANLEY® Engineered Fastening’s Distribution Centers serve the automotive, industrial,

and commercial sectors globally. These routing instructions will supply you with all the

information necessary to ship product from various regions to our STANLEY® Engineered

Fastening locations globally. Please pay specific attention to the ship to location

instructions on your purchase order, as the location may be different from the “ordering”



The supplier shall at all times insure and keep itself adequately insured with a reputable

insurance company against all insurable liability and shall, on request, provide

STANLEY® Engineered Fastening with evidence of such insurance as STANLEY®

Engineered Fastening may reasonably require. The supplier shall provide assistance

and advice required by STANLEY® Engineered Fastening or its insurers for the purposes

of contesting or dealing with any action, claim, or matter arising out of supplier’s

performance or failure to perform.


Supplier represents and warrants that all products sold to STANLEY® Engineered


• Comply with specifications, the purchase orders, and releases.

• Are free from defects in material and workmanship.

• Comply with all safety and environmental regulations applicable in the countries

of manufacture and sale of the products.

• Do not infringe or otherwise violate the intellectual property rights of any third

party (except if products are exclusively supplied in accordance with a design

specified by STANLEY® Engineered Fastening).




Sales to Third Party

The Supplier shall not, under any circumstances, without STANLEY® Engineered

Fastening’s prior written consent, manufacture for the benefit of or supply to a third party

any Products that:

• Are based in whole or in part upon the STANLEY® Engineered Fastening

drawings or Specifications.

• Use any Intellectual Property Right of STANLEY® Engineered Fastening or any of

its Affiliates.

• Are based in whole or in part upon the STANLEY® Engineered Fastening

drawings and/or Specifications, or any derivative product, except for any

products or parts that Supplier independently developed or products or parts that

are Fastener Industry Standards.


The Parties recognize that each of them (“Receiving Party”) may, during the course of

this Agreement, gain knowledge of, have access to, and have otherwise disclosed to it

certain non-public information that is proprietary to the other Party and its Affiliates

(“Disclosing Party”) and which is of a secret or confidential nature (“Confidential

Information”). The following information shall be considered the Confidential Information:

• Information concerning the business operations of either Party or its Affiliates

(including product planning, manufacturing, development, complaints, budgets,

and forecasts).

• Inventions, designs, and research and development programs

The Receiving Party shall not disclose, publish, release, transfer, or otherwise make

available Confidential Information of the Disclosing Party in any form to, or for the use or

benefit of, any third party without the Disclosing Party’s prior written consent.

The obligations of confidentiality shall not apply if:

• The Confidential Information is, or becomes (other than through a breach of this

Agreement) generally known to the public.

• The Confidential Information was in the Receiving Party’s possession prior to its

disclosure by the Disclosing Party, as demonstrated by the Receiving Party’s

written records.

• The Confidential Information is developed independently by the Receiving Party

without reliance on information or materials provided by the Disclosing Party, as

demonstrated by the Receiving Party’s written records.

• The Confidential Information was rightfully received by the Receiving Party

without obligation of confidentiality from a third party, as demonstrated by the

Receiving Party’s written records.

• Disclosure is required by law; provided that the Receiving Party gives the

Disclosing Party prompt notice of the request for disclosure, cooperates with the

Disclosing Party in obtaining a protective order or other remedy, and discloses

only that portion of the Confidential Information which it is legally compelled to


Notwithstanding the provision of paragraph 2:




• STANLEY® Engineered Fastening may disclose Confidential Information to

STANLEY® Engineered Fastening Affiliates provided that STANLEY® Engineered

Fastening shall ensure that such Affiliates are aware of and undertake to

maintain confidential nature of Supplier’s Confidential Information.

• Supplier may disclose STANLEY® Engineered Fastening’s Confidential

Information to its subcontractors to the extent necessary for performing

Supplier’s obligations under this Agreement, provided that Supplier shall ensure

that such Subcontractors are aware of and undertake to maintain the secret or

confidential nature of STANLEY® Engineered Fastening’s Confidential Information.

Each Party acknowledges that the disclosure of the other Party’s Confidential

Information may result in irreparable injury to that Party and that such Party will be

entitled to seek injunctive relief in addition to any other legal or equitable remedies that

may be available.

The provisions of this confidentiality shall survive termination or expiration of conducting


Supplier Performance

Key Performance Indicators

STANLEY® Engineered Fastening has established a number of Key Performance

Indicators (KPIs) to measure and monitor the performance of its supplier network on a

consistent and universal basis. The following are typical STANLEY® Engineered

Fastening Global Sourcing KPIs:

• Quality PPM/Reliability

• On-time delivery/Service level

• Productivity/Cost

• Payment terms

• Inventory Programs

• Leadtime and Minimum Order Quanitity

• Value recognition

KPIs will be assessed both quantitatively and qualitatively, and in turn, be translated into

an overall score through STANLEY® Engineered Fastening’ supplier scorecard rating

system. Supplier scorecard information will be communicated to suppliers via the

SupplyNET web site and will determine the supplier status as Preferred, Approved,

Probation, or Suspended.

Annually, STANLEY® Engineered Fastening will establish supplier goals and objectives to

ensure that ongoing continuous improvements are met. These goals and objectives will

be judged by benchmarking against the “best in class” and the expectations of “supply

chain excellence”. Improvements in the KPIs are expected to be self-led by the supplier

with STANLEY® Engineered Fastening offering expertise or support as deemed


World Class Supply Base

STANLEY® Engineered Fastening is committed to continuous improvement through the

entire customer value chain. The vision is to establish a global network of suppliers that




exhibits excellence in each of the KPI’s which will result in a World Class Supply

Network. STANLEY® Engineered Fastening has established a matrix of rating to each of

these categories and the relationship to excellence.




Vulnerable Competitive World Class

Quality < 4 Sigma 4 - 5 Sigma 6 Sigma (Zero PPM)

Delivery < 95% 95 - 99% 99%+

Payment Terms < 90 days 90 days > 90 days / 120 days

Inventory Programs None Consignment JIT / VMI

Lead Times > 3 wks > 1 wk < 3 wks =< 1 wk

Productivity (Direct &

Indirect) 0 - 3 % 4 - 7% >7%

Innovation None Occasional

Consistent &


Supplier Status

Preferred Suppliers

Within the Global Register of Approved Suppliers exists a special category of suppliers

with “Preferred Supplier” status. This select group of suppliers will be deemed to have

adopted best practices in supply strategy, cost, and performance that may be rewarded

with the opportunity to quote on new business across STANLEY® Engineered Fastening

locations. Essentially, these suppliers consistently rank in each of the KPI categories

within the World Class achievement. New business offered could include additional

volumes to an existing location, supply to additional locations, product innovation

programs, or the participation in new product development projects.

Suppliers may achieve Preferred Supplier status by, among other things, demonstrating

year-on-year improvements in the Key Performance Indicators (KPIs). This will be

reflected in the supplier’s overall supplier rating. In addition to excellent performance in

the KPIs, STANLEY® Engineered Fastening will consider suppliers who have

demonstrated a proactive approach in adopting leading-edge techniques and/or

technologies. This may range from the positive participation in specific STANLEY®

Engineered Fastening supplier programs, to adopting information technologies that

enhance the ease of doing business, to innovations in service, process, and product that

reduce overall cost over time.

Preferential status will be given to those suppliers who approach their business with

STANLEY® Engineered Fastening in a manner that provides value and competitive

advantage in the supply chain.




Preferred Supplier status may be withdrawn at STANLEY® Engineered Fastening’ sole

discretion upon deterioration in the performance of a supplier.

Supplier Strategic Status:

• TBA – The supplier has submitted an application for approval on SupplyNet and

is awaiting disposition from the site purchasing manager.

• Registered – The supplier’s profile has been approved by the site purchasing

manager. A ‘Registered’ supplier status can apply for both Product Related

suppliers awaiting trial, and for all non-Product Related suppliers

• On Trial – ‘On Trial’ status is assigned to new Product Related suppliers whose

materials, products, or services (Product Related Supplies) are in the process of

being evaluated and qualified.

• Approved – An ‘Approved’ status is assigned to a supplier who has successfully

supplied sufficient deliveries of product related supplies that a regular

commitment of business is deemed appropriate.

• Preferred – A supplier may be awarded a ‘Preferred’ status having demonstrated

continued and sustained improvement in business performance. A Preferred

supplier is an Approved supplier that is entitled to first refusal of new business.

• Probation – A ‘Probation’ status is assigned to a Product Related supplier whose

KPI performance has deteriorated to an unacceptable level. Suppliers with a

Probation status are not entitled to be offered any new business and are subject

to additional controls and monitoring by STANLEY® Engineered Fastening.

• Inactive – An ‘Inactive’ status applies to those approved suppliers that have not

been engaged in any form of business activity with STANLEY® Engineered

Fastening for a one-year time period. Reactivation shall include a review of the

supplier’s business condition and a re-evaluation of the materials supplied

Supplier Development

All suppliers will be expected to participate in STANLEY® Engineered Fastening’ supplier

development programs. By working closely with its suppliers, STANLEY® Engineered

Fastening aims to link the technologies and systems that both parties use into a

seamless and effective supply chain. The aim of these supplier development programs

is not to be bureaucratic but to be meaningful and purposeful from which both STANLEY®

Engineered Fastening and its suppliers can benefit.

The level of involvement in the supplier development programs will be determined by

STANLEY® Engineered Fastening and will partly depend on the material, product, or

service provided by the suppliers. The level of involvement will also depend on a

supplier’s formal quality accreditation. In its supplier development programs, which may

differ in approach across locations, STANLEY® Engineered Fastening is committed to

using the principles of TS16949 and Six Sigma as a framework. STANLEY® Engineered

Fastening may expect its key suppliers to demonstrate their commitment towards




TS16949 by completing self-assessments and, where necessary, corrective actions

within a mutually agreed time frame. In return, STANLEY® Engineered Fastening will

endeavor to provide guidance and support as its suppliers develop their business and

quality systems.

New Product Development & Innovation

STANLEY® Engineered Fastening aspires to maintain its lead position as an innovator in

the development, production, and supply of fastening systems. There is a constant need

to innovate and change in response to and ahead of market changes. New product

development is a route to increased competitiveness and customer satisfaction. The

cooperation and integration of suppliers is vital to the success of this program.

In order to support new product developments, STANLEY® Engineered Fastening

expects its suppliers to be technically competent and have the capability to create value-adding

solutions. We will endeavor to involve suppliers in the development of new

products at the earliest possible stage. Additionally, suppliers are encouraged to share

with STANLEY® Engineered Fastening any new material, process, or product

developments and innovations that can improve our cost basis, increase our ability to

compete, or that opens new markets for both parties.

Time to market for a new product is critical. STANLEY® Engineered Fastening will look for

suppliers that can quickly provide thorough and effective solutions. Excellent project

management skills are expected, supported by a flexible and responsive effort from a

timely quotation to the “fast track” supply of an initial sample, and subsequent full

production quantities.

Expanding the definition of the word “product”, STANLEY® Engineered Fastening

encourages suppliers to be innovative in their approach to enhancing service. Identifying

ways to improve the way business is done is equally important in satisfying customer

needs. This typically includes speeding up the time to market for new products by

sharing information through web-based technologies.


Supplier Managed Inventory

STANLEY® Engineered Fastening encourages the principles of supplier-managed

inventory (SMI) as a means to taking costs out of the supply chain and improving

efficiency and effectiveness. By sharing planning information with suppliers, inventory

levels can be reduced throughout the supply chain with each party working from the

same data. This enables suppliers to more effectively plan and optimize their production,

based on reliable planning data.

Moreover, adopting a SMI policy passes the responsibility for continuity of supply to the

supplier. As such, suppliers are expected to have reliable and capable planning systems

to support this approach.

Types of planning data made available to suppliers can include long-range forecasts,

medium-term order loading information with stock levels and transaction histories by

individual item for short-term control.

Extending the principle of sharing planning data, STANLEY® Engineered Fastening




expects to have similar access to a supplier’s stock level and production schedules in

order to retain a high level of confidence of zero stock-outs.

This SMI policy is applicable regardless of ownership or where the materials or parts are

located. The underlying principle is to take inventory and wasted effort out of the supply

chain and to share the benefits.

Consignment Stock

Consignment stock arrangements are encouraged with suppliers where there are

tangible benefits to both parties. Consignment stock arrangements can provide the

supplier with the opportunity to optimize its manufacturing schedule and also allows for

fluctuations in demand that could not otherwise be accommodated by normal make-to-order


If a consignment stock arrangement is agreed upon, the materials or parts would remain

the property of the supplier until withdrawn for use. STANLEY® Engineered Fastening will

be responsible for the proper storage of the consignment stock to maintain its quality

and integrity at all times.

Rules regarding the replenishment of stock to be agreed locally with the respective

STANLEY® Engineered Fastening representative. Other typical consignment stock

agreement rules would apply in conjunction with the terms and conditions of STANLEY®

Engineered Fastening’s purchase order.

Packing, Labeling & Shipping

STANLEY® Engineered Fastening expects all shipments to be delivered on time, in a

condition fit for immediate use, and in full compliance with the purchase order. Materials

or parts delivered should be readily recognizable, clearly labeled, error free, and where

appropriate, bar coded. Special packaging and labeling requirements may be necessary

by product or location. Suppliers are expected to comply with all specific label, packing,

and shipment requirements as specified by the ordering location. Each delivery must be

accompanied by any supporting documentation such as advice notes, test certificates,

and, where necessary, environmental data sheets.

All deliveries are to be professionally presented and packed with the minimum of

packaging to guarantee protection from deterioration. All forms of packaging should be

presented with a view to ease of handling and the minimum opportunity for damage.

When arranging the shipment of materials or parts to STANLEY® Engineered Fastening,

the supplier is expected to operate a transport policy that is both timely and cost

effective. The supplier should measure performance in relation to cost of transport and

compliance with the delivery schedule, including delivery to the correct

stores/warehouse location during the specified opening hours. Suppliers should have

adequate systems in place to effectively track shipments, supported by available and

knowledgeable staff that can advise on a delivery status.

STANLEY® Engineered Fastening considers the area of shipping and packing an integral

part of the product it purchases. Furthermore, STANLEY® Engineered Fastening expects




suppliers to treat the issue with the same level of importance as the physical product


International Shipping Documentation

Original documents must be provided to the designated freight forwarder with every

shipment. STANLEY® Engineered Fastening also requires these documents to be sent

via fax or e-mail on shipment to our receiving location. The documents required are:

• Original Bills of Lading.

• Supplier Invoice.

• Supplier Packing List.

• Certificates of Origin.

All international shipments require wooden packaging materials (e.g., pallets, crates,

boxes, and dunnage). These must be heat treated or fumigated with methyl bromide and

marked with the International Plant Protection Convention (IPPC) logo and appropriate

country code designating the location of treatment.

Environmental, Health, and Safety

STANLEY® Engineered Fastening fully embraces its responsibility to the environment by

having a clear understanding of its significant effects on the environment. It expects this

same level of commitment from its supply base and encourages suppliers to pursue

accreditation to environmental standard DIN EN ISO 14001, EMAS, ELV, ROHS,

REACH, and the worldwide Responsible Care Initiative of the chemical industry to be

incorporated in the QM system and the system to be certified externally.

STANLEY® Engineered Fastening believes that the effective management of

environmental issues produces real cost savings, as well as demonstrating a

commitment to improve the environment. As such, STANLEY® Engineered Fastening has

an environmental management system of policies in place that clearly outlines

procedures and measures that cascade across all of its locations.

Suppliers are expected to conform to existing and future legal obligations, including all

local, state, federal, and international laws, rules, and regulations. Moreover, suppliers

are expected to comply with all governmental/safety constraints on restricted, toxic, and

hazardous materials. In managing their business, suppliers are expected to demonstrate

a firm management commitment in planning reductions in the environmental effects of its

company’s operations, products and supply chain. This may include the reduction of

hazardous waste, reduced energy consumption, and the more effective use of materials

through such programs as recycling.

As a tool to manage our business with suppliers, STANLEY® Engineered Fastening

requires that suppliers provide the necessary information in order to complete an

environmental risk assessment of their operation. This is to identify any environmental

high-risk areas in order that they are addressed through corrective and preventive


STANLEY® Engineered Fastening strives to provide a safe work environment – injury

free. We recommend that the requirements of the OHSAS18001 safety standards be

integrated in the quality management system. Suppliers shall keep its plants orderly and

clean and pay attention to safety in the work place. We also suggest implementation of





Compliance with Law

STANLEY® Engineered Fastening’s suppliers shall be required to ensure that (i) supplier

and all subcontractors and agents involved in the supply, production, or delivery of

products, materials, and services to STANLEY® Engineered Fastening strictly adhere, and

shall continue at all times during their dealings with STANLEY® Engineered Fastening to

strictly adhere, to all applicable federal, state, and local laws, regulations, or prohibitions

of the United States, its territories, and all countries in which the products, materials, or

services are produced or delivered with respect to the operation of their production

facilities and their other business and labor practices, including but not limited to laws,

regulations, and prohibitions governing the working conditions, wages, hours, and

minimum age of the workforce, (ii) any products, materials, or services provided by the

supplier have not been and shall not be provided, produced, or manufactured, in whole or

in part, by child labor or by convict or forced labor, and (iii) any products, materials, or

services provided by the supplier shall not be transshipped for purposes of avoiding

compliance with labor laws. Suppliers shall also be required to furnish such

documentation as required by STANLEY® Engineered Fastening to evidence compliance

with the foregoing.

STANLEY® Engineered Fastening or a third party designated by STANLEY® Engineered

Fastening shall have the right, at any time during which its suppliers are providing

products, materials, or services to it, upon reasonable notice, to inspect the suppliers’

and their subcontractors’ and agents’ facilities to verify compliance with the foregoing.

Terms & Definitions

Bill of Lading: This is a document prepared by the shipper and given to the carrier that

acts as a contract between the shipper and the carrier. From this document the carrier

finds out where the freight is going to (consignee), who will pay the freight bill, what the

product is that they are moving, weight, skid count, and box count and the carrier driver

signs to confirm he picked up what the Bill of Lading stated in case of a claim at

a later date.

Broker: A company that represents you with authority to clear your goods.

Consignee: All freight is paid by the “consignee” as noted on the carriers’ freight bill.

FCL: Full Container. Shipping an order that fills the allowed weight or space. Either full or

visible capacity but not greater than 17,000 kilos.

Freight Forwarder: Is a company that handles all the movement of the freight from

origin to destination. Depending on its authority can be the broker as well and can

represent you to customs.

Small Package: This is related to deliveries by courier, for example Federal Express,

and is typically for shipments less than 330 kilos.

Invoice Requirements

STANLEY® Engineered Fastening requires specific information to be listed on invoices.

Delays in payment can be expected by those suppliers failing to provide complete

information on invoices.

• Name and address of seller.




• Name and address of buyer.

• Shipping or delivery address.

• Complete description of goods being shipped.

• STANLEY® Engineered Fastening part number as indicated on the purchase


• Quantity of goods being shipped by STANLEY® Engineered Fastening part


• Number of boxes and pallets.

• Total weight of part(s) and shipment.

• Total Invoice price in the currency of the purchase order.

• Additional costs incurred listed separately (packing, plating, etc.).

• Country of Origin (manufacture).

• Harmonized Tariff Schedule number.

• Terms of delivery / Inco terms (EXW, FOB Shipping Point, etc.).

Global Supplier Manual